Support
We’re here to help
Question about your shopper personas, a journey that surprised you, or billing? Write to us — a human reads every message.
Fastest: file a ticket in the app
Bug report, support question, or feature request — track the conversation and status right in your dashboard, with a dot the moment we reply.
Email us
We typically reply within a few hours We typically reply within 1–2 business days.mdash; always within a day.
Common questions
Credits, rollover, cancellation, and what a shopper persona actually is — most answers live in the pricing FAQ.
Read the FAQThe fine print
How the service works legally, and how we handle your data.
mocktomer is operated by MineledgerAI LLC. When you write in, include the email on your account and, if it’s about a run, the site it ran on — it helps us get you an answer faster.