Terms of Service

1.1. These Terms of Service (the “Terms”) are a binding legal agreement between you (“you,” “your,” or “Customer”) and MineledgerAI LLC, a limited liability company organized under the laws of a state of the United States (“MineledgerAI,” “we,” “us,” or “our”). MineledgerAI operates the mocktomer websites, applications, APIs, and related services (collectively, the “Service”). mocktomer is a product of MineledgerAI LLC.

1.2. By creating an account, clicking to accept, purchasing a plan, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, you must not access or use the Service.

1.3. If you use the Service on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, in which case “you” refers to that entity.

2.1. The Service is offered solely for business and professional use. It is not intended for personal, family, or household use, and it is not directed to children.

2.2. You must be at least eighteen (18) years old and capable of forming a binding contract to use the Service. By using the Service you represent and warrant that you meet these requirements and that your use of the Service does not violate any law or regulation applicable to you.

3.1. What the Service does. mocktomer generates artificial-intelligence personas (“AI customers”) that operate automated browsers on websites you submit, pursue simulated goals, and produce simulated customer journeys, screenshots, narrations, and experience feedback reports (collectively, “Output”).

3.2. Output is an AI-generated simulation. ALL OUTPUT IS PRODUCED BY ARTIFICIAL-INTELLIGENCE MODELS. OUTPUT IS A SIMULATION ONLY. IT IS NOT REAL CONSUMER RESEARCH, NOT A SURVEY OF REAL PEOPLE, NOT A STATISTICALLY VALID STUDY, AND NOT PROFESSIONAL, LEGAL, FINANCIAL, ACCESSIBILITY, COMPLIANCE, OR BUSINESS ADVICE OF ANY KIND. AI models are probabilistic: Output may be inaccurate, incomplete, outdated, biased, or fabricated (commonly called “hallucinations”), and may not reflect the behavior, preferences, or opinions of any actual customer or population.

3.3. We make no representation, warranty, or guarantee of any kind regarding the accuracy, completeness, reliability, usefulness, or fitness for any purpose of any Output. You are solely responsible for evaluating Output before relying on it. Any decision you make — including changes to your website, product, marketing, staffing, or business — based in whole or in part on Output is made entirely at your own risk, and we accept no responsibility or liability for the consequences of any such decision.

3.4. We may modify, suspend, or discontinue any part of the Service (including the number, character, or behavior of AI customers, the underlying AI models, and the format of reports) at any time. We do not guarantee that any feature will be maintained, that journeys will complete, or that the Service will be uninterrupted or error-free.

4.1. You warrant that you are authorized. You represent and warrant that, for every website, URL, domain, or environment you submit to the Service (each a “Target Site”), you either (a) own the Target Site, or (b) have obtained the explicit, informed authorization of the Target Site’s owner and operator to have automated AI agents access and interact with it in the manner described in these Terms. You further represent and warrant that submitting the Target Site and directing our AI customers to it does not violate any law, regulation, contract, or third-party terms of service.

4.2. What the AI customers will do. You understand and agree that when you launch a run, AI customers will access and interact with the Target Site as automated browser agents at your direction, including without limitation loading pages, following links, clicking elements, scrolling, filling and interacting with forms, adding items to carts, and capturing screenshots of what they encounter. These interactions generate real traffic and real requests to the Target Site.

4.3. You bear all responsibility. You assume ALL responsibility and liability for every consequence of AI customers interacting with any Target Site, whether the Target Site is yours or a third party’s, including without limitation: unintended or unauthorized form submissions; orders, sign-ups, messages, or records created on the Target Site; consumption of the Target Site’s resources, rate limits, quotas, or paid services; triggering of alarms, fraud systems, or analytics distortions; violation of the Target Site’s terms of service, robots directives, or acceptable-use policies; and any claim by any third party arising out of the run. We act solely as your technical agent, operating tooling at your instruction; we do not select Target Sites, and we do not and cannot verify your authority over them.

4.4. We may (but have no obligation to) require ownership verification, restrict interaction modes (for example, read-only browsing on sites you have not verified), or refuse or halt any run at our sole discretion. No such safeguard reduces or shifts your responsibility under this Section 4.

5.1. The Service is designed so that AI customers never complete a real purchase, never place a real order, and never enter real payment card data. AI customers are designed to evaluate the usability and reachability of checkout and payment flows and to stop before an actual transaction is completed, and to use test payment credentials only on environments verified as staging or test environments.

5.2. Safeguards are design goals, not guarantees. THE BEHAVIORS DESCRIBED IN SECTION 5.1 ARE DESIGN SAFEGUARDS IMPLEMENTED THROUGH AI INSTRUCTIONS AND RUNTIME CONTROLS. AI SYSTEMS ARE PROBABILISTIC AND MAY BEHAVE UNPREDICTABLY. WE DO NOT WARRANT OR GUARANTEE THAT ANY SAFEGUARD WILL OPERATE AS INTENDED IN EVERY CASE, AND WE EXPRESSLY DISCLAIM ALL LIABILITY FOR ANY ACTION TAKEN BY AN AI CUSTOMER ON ANY TARGET SITE, INCLUDING ANY TRANSACTION, SUBMISSION, OR SIDE EFFECT.

5.3. You must configure runs responsibly. You agree to (a) use staging, sandbox, or test environments and test credentials wherever a run could create records, transactions, or side effects you do not want; (b) never supply the Service with real customer credentials, real end-user personal data, or live payment instruments; and (c) monitor your own systems during and after runs. Any credentials you do supply must be credentials you are authorized to use and share for this purpose.

6.1. You must provide accurate, complete registration information and keep it current. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you.

6.2. You must notify us promptly at support@mocktomer.ai of any unauthorized use of your account or any other breach of security. We are not liable for any loss arising from unauthorized use of your account.

7.1. You agree that you will not, and will not permit anyone to:

• submit any Target Site that you do not own or control and for which you lack the explicit authorization described in Section 4;
• use the Service for any unlawful purpose, or to direct AI customers at content or activities that are illegal, infringing, deceptive, or harmful;
• use the Service to overload, disrupt, probe, or attack any website or network, or to circumvent any security or access-control measure of any site;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, models, prompts, or non-public workings of the Service, except to the extent such restriction is prohibited by law;
• scrape, crawl, harvest, or systematically extract data from the Service, or access the Service by automated means other than interfaces we provide;
• resell, sublicense, rent, or provide the Service to third parties as a service bureau without our written consent;
• misrepresent Output as real consumer research or as the statements of real people;
• interfere with any usage limit, credit meter, safeguard, or technical restriction of the Service, or use the Service to build a competing product.

7.2. We may investigate suspected violations and may suspend or terminate access under Section 15 for any violation of this Section 7.

8.1. Credits. Paid use of the Service is measured in credits, where one credit corresponds to one AI customer journey. A credit is consumed only when a journey is delivered — that is, when the AI customer completes its journey and its experience feedback is made available to you. Journeys that fail to deliver are not charged.

8.2. Rollover. Unused plan credits roll over for one (1) month, and your total plan-credit balance is capped at two times (2×) your plan’s monthly allotment; credits beyond the cap are forfeited without compensation. Top-up credits purchased separately do not expire while your account remains open and in good standing.

8.3. Payments; no refunds. Fees are stated in U.S. dollars and are exclusive of taxes, which you are responsible for. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PAYMENTS ARE FINAL AND NON-REFUNDABLE, including fees for unused credits, partially used subscription periods, and credits forfeited under these Terms. Payment processing is provided by Stripe, Inc.; we never store your full card numbers. By providing a payment method you authorize us and Stripe to charge it for all fees you incur.

8.4. Subscriptions. Subscriptions renew automatically at the end of each billing period until cancelled. You may cancel at any time through the billing portal; cancellation takes effect at the end of the current paid period, and you retain access until then. We may change prices or plan structures prospectively upon reasonable advance notice; continued use after a change takes effect constitutes acceptance.

8.5. Credits have no cash value, are not property, are non-transferable, and represent only a limited license to receive Service capacity subject to these Terms.

9.1. Our property. The Service — including all software, models, prompts, personas, interfaces, designs, documentation, and the mocktomer and MineledgerAI names, logos, and marks — is owned by MineledgerAI LLC or its licensors and is protected by intellectual-property laws. Except for the limited rights expressly granted in these Terms, we reserve all rights. No trademark license is granted.

9.2. Your content. As between you and us, you retain all rights in your Target Sites and the content on them. You grant us a worldwide, non-exclusive, royalty-free license to access, crawl, load, render, screenshot, copy, store, transmit, and process your Target Sites and their content, and any credentials or configuration you supply, solely as necessary to provide, secure, and support the Service at your direction.

9.3. Output. Subject to your compliance with these Terms and payment of applicable fees, you may use the Output delivered to you for your internal business purposes. We retain the right to use Output, journey telemetry, and usage data in de-identified, anonymized, or aggregated form to operate, improve, benchmark, and promote the Service, provided such use does not identify you or your Target Sites.

9.4. If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

10.1. The Service depends on third-party providers, including without limitation Google Cloud Platform and Firebase (infrastructure, authentication, data storage), Anthropic (AI model inference), and Stripe (payment processing). Their services are governed by their own terms and privacy policies.

10.2. We are not responsible or liable for the acts, omissions, outages, security incidents, or policy changes of any third-party provider, or for any degradation of the Service caused by them. Your sole remedy for third-party failures is against the relevant provider, to the extent one exists.

11.1. THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MINELEDGERAI LLC AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

11.2. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE; THAT AI CUSTOMERS WILL BEHAVE AS INTENDED OR AS INSTRUCTED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SERVICE IS FREE OF HARMFUL COMPONENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH THE SERVICE, CREATES ANY WARRANTY NOT EXPRESSLY MADE IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

12.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL MINELEDGERAI LLC, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

12.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF MINELEDGERAI LLC ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (US $100) OR (B) THE AMOUNTS YOU ACTUALLY PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12.3. The limitations in this Section 12 apply to all causes of action in the aggregate and are fundamental elements of the bargain between you and us; the Service would not be provided at these prices without them. Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you; in that case liability is limited to the greatest extent permitted by law.

13.1. You agree to defend, indemnify, and hold harmless MineledgerAI LLC and its members, managers, officers, employees, agents, and suppliers from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) any Target Site you submit and any interaction of AI customers with it; (b) any breach or inaccuracy of your representations and warranties, including the authorization warranty in Section 4; (c) your use of, reliance on, or distribution of any Output, and any decision made based on Output; (d) your violation of these Terms or of any law or third-party right; and (e) any content, credentials, or data you supply to the Service.

13.2. We may assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense. You may not settle any such claim without our prior written consent.

14.1. Informal resolution. Before filing a claim, you agree to contact us at support@mocktomer.ai and attempt in good faith to resolve the dispute informally for at least thirty (30) days.

14.2. Binding arbitration. Except for small-claims matters and claims for injunctive relief relating to intellectual property or unauthorized access, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator, seated in the state in which MineledgerAI LLC is organized, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

14.3. CLASS ACTION WAIVER. YOU AND MINELEDGERAI LLC EACH AGREE THAT ANY PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS. YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL TO THE EXTENT PERMITTED BY LAW.

14.4. Time limit on claims. To the extent permitted by law, any claim arising out of or relating to these Terms or the Service must be filed within one (1) year after the claim accrued; otherwise it is permanently barred.

14.5. Governing law. These Terms are governed by the laws of the state in which MineledgerAI LLC is organized, and applicable United States federal law, without regard to conflict-of-laws principles. For any matter not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in that state.

15.1. You may stop using the Service and close your account at any time. We may suspend or terminate your access to all or part of the Service at any time, with or without notice, if we reasonably believe you have breached these Terms, if required by law, or to protect the Service, other users, or third parties.

15.2. Upon termination for cause, all credits (plan and top-up) are forfeited without refund or compensation. Upon any termination, your license to use the Service ends immediately; we may delete your data in accordance with our Privacy Policy and retention practices.

15.3. Sections 3, 4, 5.2, 8.3, 8.5, 9, 10, 11, 12, 13, 14, 15, and 17 survive any termination of these Terms.

16.1. We may modify these Terms from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means (for example, email to your account address) before the changes take effect. The “Last updated” date above reflects the current version.

16.2. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service before they take effect.

17.1. Entire agreement. These Terms, together with the Privacy Policy and any order or plan terms you accept in the Service, constitute the entire agreement between you and MineledgerAI LLC regarding the Service and supersede all prior or contemporaneous agreements and understandings.

17.2. Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

17.3. No waiver. Our failure to enforce any provision is not a waiver of our right to do so later. Any waiver must be in writing to be effective.

17.4. Assignment. You may not assign or transfer these Terms without our prior written consent; any attempted assignment in violation of this Section is void. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

17.5. Force majeure. We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, labor disputes, internet or utility failures, or failures of third-party providers.

17.6. Relationship. Nothing in these Terms creates a partnership, joint venture, employment, or fiduciary relationship. With respect to Target Sites, we act solely as your technical agent as described in Section 4.

Questions about these Terms may be directed to MineledgerAI LLC at support@mocktomer.ai.